Samsung Care+

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Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.

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Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Water Damage

Fully soaked? Don’t worry about it.

Shattered Screen

Crashed and smashed? We'll fix it.

Unexpected Slip

Dropped it from your hands? No need to worry.

Here's what's covered

Accidental damage

Get the ultimate cover for cracks, drops or spills.2

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Certified care

Samsung certified technicians will fix your device using genuine parts.

Water damage

Get hassle-free repair services for accidental damage caused by water or other liquids.

Battery replacement

We’ll replace your battery if it’s below 80% capacity.3

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.4,5

Unlimited Repairs

Claim unlimited repairs for Accidental Damage from Handling with the select plan

Find out your coverage details6,7,8

Screen Damage (1-Year) – 1 Claim

Device Pricing Table
Devices Price (Incl. VAT) Claim Fee (excl. VAT)
A Series (A0, A1) AED 49 / KWD 4 / BHD 5.25 / QAR 48 / OMR 5.25 AED 30 / KWD 2.75 / BHD 3.25 / QAR 30 / OMR 3.25
A Series (A2, A3) AED 89 / KWD 7.25 / BHD 7.75 / QAR 86 / OMR 3.25 AED 30 / KWD 2.75 / BHD 3.25 / QAR 30 / OMR 3.25
A Series (A5 and Above) AED 129 / KWD 10.25 / BHD 14 / QAR 124 / OMR 13.75 AED 30 / KWD 2.75 / BHD 3.25 / QAR 30 / OMR 3.25
S Series (S, S+, S FE) AED 199 / KWD 16 / BHD 21.50 / QAR 191 / OMR 21 AED 100 / KWD 8.50 / BHD 10.50 / QAR 99 / OMR 10.50
S Series (Ultra, Edge) AED 299 / KWD 24 / BHD 32.25 / QAR 287 / OMR 31.50 AED 100 / KWD 8.50 / BHD 10.50 / QAR 99 / OMR 10.50
Z Flip Series AED 299 / KWD 24 / BHD 32.25 / QAR 287 / OMR 31.50 AED 200 / KWD 16.75 / BHD 20.75 / QAR 198 / OMR 21
Z Fold Series AED 499 / KWD 39.75 / BHD 53.50 / QAR 480 / OMR 52.25 AED 200 / KWD 16.75 / BHD 20.75 / QAR 198 / OMR 21
Tab A Series AED 99 / KWD 8 / BHD 10.75 / QAR 96 / OMR 10.50 AED 30 / KWD 2.75 / BHD 3.25 / QAR 30 / OMR 3.25
Tab S, S FE, S Lite, Active Pro AED 179 / KWD 14.50 / BHD 19.25 / QAR 175 / OMR 18.75 AED 100 / KWD 8.50 / BHD 10.50 / QAR 99.50 / OMR 10.50
Tab S+, S FE+, S Ultra AED 229 / KWD 18.50 / BHD 24.75 / QAR 220 / OMR 24 AED 100 / KWD 8.50 / BHD 10.50 / QAR 99.50 / OMR 10.50

Accidental Damage (2 Years) – Unlimited Claims

Devices Price (Incl. VAT) Claim Fee (excl. VAT)
A Series ( A0, A1) AED 179 / KWD 14.50 / BHD 19.25 / QAR 173 / OMR 18.75 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
A Series ( A2, A3) AED 299 / KWD 23.75 / BHD 32.25 / QAR 290 / OMR 31.50 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
A Series ( A5 and Above) AED 349 / KWD 28 / BHD 37.50 / QAR 335 / OMR 36.75 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
S Series ( S, S+, S FE) AED 449 / KWD 35.75 / BHD 48.25 / QAR 435 / OMR 47.25 AED 150 / KWD 12.75 / BHD 15.50 / QAR 149 / OMR 15.75
S Series ( Ultra, Edge) AED 599 / KWD 47.75 / BHD 64.25 / QAR 575 / OMR 62.75 AED 250 / KWD 21 / BHD 25.75 / QAR 249 / OMR 26.25
Z Flip Series AED 699 / KWD 55.75 / BHD 75 / QAR 673 / OMR 74 AED 400 / KWD 33.50 / BHD 41.25 / QAR 397.50 / OMR 42
Z Fold Series AED 899 / KWD 71.75 / BHD 96.50 / QAR 863 / OMR 94.25 AED 400 / KWD 33.50 / BHD 41.25 / QAR 397.50 / OMR 42
Tab A Series AED 279 / KWD 22.25 / BHD 30 / QAR 270 / OMR 29.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Tab S, S FE, S Lite, Active Pro AED 449 / KWD 35.75 / BHD 48.25 / QAR 433 / OMR 47.25 AED 180 / KWD 15.25 / BHD 18.50 / QAR 179 / OMR 19
Tab S+, S FE+, S Ultra AED 599 / KWD 47.75 / BHD 64.25 / QAR 575 / OMR 62.75 AED 180 / KWD 15.25 / BHD 18.50 / QAR 179 / OMR 19
Galaxy Watch Series AED 199 / KWD 16 / BHD 20.50 / QAR 191 / OMR 21 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Galaxy Watch Ultra Series AED 249 / KWD 20 / BHD 26.75 / QAR 240 / OMR 26.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Galaxy Buds AED 149 / KWD 12 / BHD 16.25 / QAR 143 / OMR 15.75 AED 50 / KWD 4.25 / BHD 5.25 / QAR 49.75 / OMR 5.25
Galaxy Ring AED 279 / KWD 22.25 / BHD 30 / QAR 270 / OMR 29.75 AED 90 / KWD 7.75 / BHD 9.25 / QAR 89.75 / OMR 9.50

Accidental Damage (Monthly) – Unlimited Claims

Device Price & Claim Fee Table
Devices Price (Incl. VAT) Claim Fee (excl. VAT)
A Series (A0, A1) AED 9.99 / KWD 1 / BHD 1.25 / QAR 11 / OMR 1.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
A Series (A2, A3) AED 15.99 / KWD 1.50 / BHD 1.75 / QAR 16 / OMR 1.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
A Series (A5 and Above) AED 18.99 / KWD 1.75 / BHD 2.25 / QAR 19 / OMR 2.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
S Series (S, S+, S FE) AED 24.99 / KWD 2 / BHD 2.75 / QAR 25 / OMR 2.75 AED 150 / KWD 12.75 / BHD 15.50 / QAR 149 / OMR 15.75
S Series (Ultra, Edge) AED 33.99 / KWD 2 / BHD 2.75 / QAR 25 / OMR 2.75 AED 250 / KWD 21 / BHD 25.75 / QAR 249 / OMR 26.25
Z Flip Series AED 36.99 / KWD 3 / BHD 4 / QAR 37 / OMR 4 AED 400 / KWD 33.50 / BHD 41.25 / QAR 397.50 / OMR 42
Z Fold Series AED 49.99 / KWD 4 / BHD 5.50 / QAR 49 / OMR 5.50 AED 400 / KWD 33.50 / BHD 41.25 / QAR 397.50 / OMR 42
Tab A Series AED 14.99 / KWD 1.25 / BHD 1.75 / QAR 15 / OMR 1.75 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Tab S, S FE, S Lite, Active Pro AED 24.99 / KWD 2 / BHD 2.75 / QAR 25 / OMR 2.75 AED 180 / KWD 15.25 / BHD 18.50 / QAR 179 / OMR 19
Tab S+, S FE+, S Ultra AED 29.99 / KWD 2.50 / BHD 3.25 / QAR 29 / OMR 3.25 AED 180 / KWD 15.25 / BHD 18.50 / QAR 179 / OMR 19
Galaxy Watch Series AED 10.99 / KWD 1 / BHD 1.25 / QAR 11 / OMR 1.25 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Galaxy Watch Ultra Series AED 13.99 / KWD 1.25 / BHD 1.75 / QAR 14 / OMR 1.75 AED 70 / KWD 6 / BHD 7.25 / QAR 69.75 / OMR 7.50
Galaxy Buds AED 7.99 / KWD 0.75 / BHD 1 / QAR 8 / OMR 1 AED 50 / KWD 4.25 / BHD 5.25 / QAR 49.75 / OMR 5.25
Galaxy Ring AED 14.99 / KWD 1.25 / BHD 1.75 / QAR 15 / OMR 1.75 AED 90 / KWD 7.75 / BHD 9.25 / QAR 89.75 / OMR 9.50
Terms & Conditions Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase 

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

2. Buy within 60 days of your purchase

You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search nearby Experience Stores.

Search nearby

Already a Samsung Care+ member? Sign in to view your plan.

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How to claim your benefits

Simply follow the steps below.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs.

Contact us

Make a claim by calling the hotline below. All you need is your 15-digit
IMEI number.
Find it by entering *#06# on the phone's call screen or by going into
the about phone section of the settings menu.

UAE:

Tel. 800-7267864

Kuwait:

Tel. 183-2255

Bahrain:

Tel. 8000-4726

Qatar:

Tel. 800-2255

Oman:

Tel. 800-72627

Frequently Asked Questions

  • What is Samsung Care+ and why should I purchase it?

    Samsung Care+ brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure.

  • Extended warranty extends the warranty of your Samsung

    Smartphones, Tablets & Wearables by respective additional years. With this plan, you would be able to enjoy the same services offered during the warranty for an additional year. All technical and mechanical failure of the device will be covered under this plan.

    Screen only Protection covers the damage to the front screen of your device. With this plan, you are covered for any damage to the front screen for one year from the plan purchase date. (Multiple screens* covered only for Foldable devices. T&C Apply)

    Accidental & liquid damage Protection, as the name suggests, this plan provides comprehensive coverage against accidental and liquid damage. Depending on the selected plan, it offers protection for physical or liquid damage to your device, with unlimited repair claims.

  • Samsung Care+ currently covers a select range of Samsung devices, including: Smartphones, Tablets and Wearables.

  • You can purchase Samsung Care+ from the following sources:

    - Samsung Online Shop - Authorized retail stores listed under the "Where to buy " section.

    For additional information, you can contact the following customer service numbers:

    UAE: 800-7264

    Kuwait: 183-2255

    Bahrain: 8000-4726

    Qatar: 800-2255

    Oman: 800-72627

  • Accidental damage refers to a device failing to function correctly or safely as the result of an incident that has happened by accident. For example, it is dropped, something is dropped on it or liquid spilled onto it.

  • Cosmetic damage, such as scratches and dents, is not covered under Samsung Care+. For detailed coverage information, please refer to the policy terms or contact our support team.

  • You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 60 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.

  • -Accidental Damage (Monthly and 2-Years) Plans: Unlimited repair claims.
    -Screen Damage (1-Year) Plan: 1 claim within one year

  • If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received. Please contact our support team to complete the process.

  • Samsung Care+ plans are automatically activated as soon as you purchase the pack or receive the device, ensuring immediate coverage without any additional steps required.

  • No, only one Samsung Care+ pack can be purchased for a single device (identified by its IMEI/Serial number) throughout its lifetime. This ensures that each device is covered under a single, comprehensive policy.

  • You may be able to cancel your Plan within 14-30 days of your Plan start date, as shown in your Plan Confirmation. If no claims have been made, you’ll receive a full refund.

    For Screen Damage (1-Year) and Accidental Damage (2 Years) Plans: • If you cancel after the 30-day window, no refund will be given.

    Monthly Pay Plans:
    • You can cancel the renewal of your Plan at any time. The payment for the current month will be retained, and no additional payments will be charged. Your Device will continue to be covered for the duration of the period already paid.

  • If you wish to cancel your policy within the cooling-off period and request a refund, please follow these steps:

    - For purchases made through a retailer: Contact the retailer where you purchased Samsung Care+ for assistance with cancellation and refund.
    - For purchases made through the Samsung Online Store: Reach out to our support team for guidance on the cancellation process and refund.

    Please ensure you initiate the cancellation within the specified cooling-off period to be eligible for a refund.

  • Your Plan begins and ends on the dates specified in your Plan Confirmation.

    • Samsung Care+ 1 Year Screen Damage Plan Coverage lasts for 12 months from the Plan Start Date (as shown on your Plan Confirmation), or until you reach the claims limit, whichever comes first.

    • Samsung Care+ 2 Year Accidental Damage Plan. Coverage lasts for 24 months from the Plan Start Date (as shown on your Plan Confirmation).

    •Samsung Care+ Monthly Pay Plan
    - Coverage lasts for up to 36 months from the Plan Start Date (as shown on your Plan Confirmation) unless terminated earlier by you or us.

  • No, the coverage value of your device does not decrease over time during the Samsung Care+ policy tenure. Samsung Care+ plans offer full coverage up to the device's invoice value throughout the policy period, ensuring consistent protection without depreciation.

  • No, the remaining days of your Samsung Care+ coverage will not be refunded upon cancellation. If you cancel within the cooling-off period, you may be eligible for a refund based on the policy terms, but the unused days will not be prorated or refunded. For specific details, please refer to the terms and conditions or contact our support team.

  • Yes, If you have Samsung Care+ service you can claim it in the following countries (T&C apply):
    Republic of Korea, USA, Canada, Mexico, Vietnam, Singapore, New Zealand, Indonesia, Thailand, Philippines, Malaysia, India, Taiwan, Hong Kong, United Kingdom, Germany, Spain, Portugal, France, Czech Republic, Italy, Belgium, Netherlands, Romania, Poland, Denmark, Finland, Norway, Sweden, Austria, Switzerland, United Arab Emirates, Baghdad, Oman, Kuwait, Qatar, Saudi Arabia, Mauritius, Mozambique, Reunion, South Africa, Zambia, Côte d'Ivoire, Ghana, Nigeria, Senegal, Ethiopia, Kenya, Tanzania, Uganda

  • To claim your Global SC+ coverage, follow these steps:

    - Visit an Authorized Service Center: Go to any supported authorized service center in the eligible countries.
    - Verify Eligibility: The service center staff will verify your eligibility for the coverage.
    - Repair Your Device: Once eligibility is confirmed, your device will be repaired under the Global SC+ policy.

    For further assistance, you may also contact the support team if needed.
  • Device and screen images simulated for illustrative purposes.
  1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
  3. Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity.
  4. Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
  5. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
  6. Please refer to approximate service fees at https://www.samsung.com/ae/support/repair-prices/
  7. Samsung Care+ prices are subject to change without notice.
  8. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  9. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.