My Samsung fridge-freezer ice maker does not produce enough ice. What should I do?

Last Update date : Jan 21. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Samsung fridge-freezers produce about 120 ice cubes per day, which is in line with most manufacturer specifications. 

Empty the ice tray and let the unit run for 24 hours. If fewer than 50 cubes are produced during the 24-hour test then your refrigerator requires service.

 

 

If your freezer is producing 50 to 90 cubes per day try the following: 

● Set the freezer temperature display to a lower setting. Freezer temperature must be 0°C for the ice maker to work properly. 

● Make sure that the water valve on the refrigerator water supply line is completely open. You can find the water valve where the refrigerator water supply line taps into your house water line. 

● If you have a water filter in your refrigerator change the filter cartridge. For instructions see your user manual. 

 

 

If you want your freezer to produce more than 120 ice cubes in a day, try the following: 

● An ice maker typically makes 1 tray of ice every 90 minutes. To shorten the amount of time the freezer takes to produce a tray of ice set the freezer temperature display to a lower setting. 

● If your refrigerator has a Power Freeze function press the Power Freeze button to speed up the ice-making process. In the Power Freeze mode both the compressor and the freezer fan run for 10 hours continuously. The ice-making interval will be reduced from 90 minutes to 55 minutes. If
the ice bucket fills in fewer than 10 hours then Power Freeze will stop automatically.

Note: if you have just installed your refrigerator, it will take 6 to 12 hours for the refrigerator to produce ice. You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice-maker is making ice from clean water. 

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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