My Washing Machine Door Does Not Open, Drain, or Spin. What can I Do?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If your washing machine does not open, drain, or spin:
• The most likely cause is an inoperative drain pump, or a clogged debris filter.
• If your washer has water inside the Drum, the door will not open to prevent a flood.
• If you are using to sanitize the cycle and the water is extremely hot, the door will not open to prevent injury.
Troubleshooting:
• Make sure the door is closed, and then run a spin cycle. (For your safety, your washer will not tumble or spin unless the door is closed)
• Straighten the drain hoses. Eliminate if any kinks or bents in the hose.
• Clean the debris filter located and try emergency drain.
• If there is a drain restriction, or the drain pump is inoperative, your washer will require service.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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