Gear IconX: How do I use Call Features via Earbuds?

Last Update date : Jan 20. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

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When the earbuds are connected to a mobile device, you can answer and control calls from the connected mobile device.

    

When a call comes in while you are wearing the earbuds, they will emit a sound and vibrate.

Answer a call

Tap the touchpad

Reject a call

Tap and hold the touchpad

Adjust the volume

Drag your finger upwards or downwards on the touchpad

Answer a second call

When a second call comes in during a call, the earbuds will emit a sound.

- To end the current call and answer the second call, tap and hold the touchpad.

- To place the current call on hold and answer the second call, tap the touchpad.

- To switch between the current call and the held call, tap the touchpad.

Turn off the microphone

Tap and hold the touchpad to turn off the microphone so that the other party cannot hear you

End a call

Tap the touchpad to end the current call

- You can only hear the other party’s voice via the main earbud.

- When a call comes in, a voice guide will inform you the caller’s information. You can answer or reject the call by giving a voice command. To help the earbuds recognize your command, please say a command when the earbuds do not vibrate.

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

Thank you for your feedback!

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