How do I Know whether my Phone's Issues are Affected by Downloaded Apps or not?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
You can boot up your device in Safe mode if you wish to troubleshoot whether downloaded apps are causing problems to the device or not. Safe mode will load only basic system software.
Turn Safe Mode On
When the Lock screen is displayed, 'Safe mode' will be displayed on the lower-left corner of the screen.
Turn Safe Mode Off
To exit Safe mode, please restart your device.
If your device is working properly in Safe mode, please uninstall downloaded apps or updates the apps.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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