The battery of my Galaxy Tab device is not charging? What should I do?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Please check if you are trying to charge the battery via a USB Lead connected to your PC or Laptop.
It is not possible to charge the Galaxy Tab via a PC using a USB cable.
The battery icon will show a “red cross” when the device is connected to a PC via a USB cable.
If so, please switch over to using the Mains Charger supplied with your device.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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