The Home Key reaction seems to be very slow. Is my device faulty?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Your device is not faulty.
In the Galaxy device, the S-Voice function is executed by pressing the home key twice (‘Home Key double-click’)
A certain amount of time is required for the handset to distinguish a double-click or a “one-click” single click operation.
The Delay time you are experiencing was added to ensure that the handset would allow time enough for the customer to carry out a “double click”.
If you want to cancel the Home Key action by double-click , please follow the next steps:
Apps > S Voice > Menu key > Setting > Un-tick the menu Open via the home key
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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